Q: How do I sign up as a new customer?
A: You can sign up at my account page.
Q: Do you ship internationally?
A: Yes, we serve shoppers from all over the world. However, we do not ship large statues to international locations other than domestic addresses in U.S. & Canada.
Q: How do I know the shipping cost?
A: Simply add an item you wish to order in the shopping cart, and click on “Calculate Shipping” link
which appears in the “Cart Totals” area of the shopping cart.
Q: I just placed an order and I never received an email confirmation.
A: There are 3 most common reasons:
- You have made a typo in your email address.
Solution: please contact us and we will fix the issue.
- Your purchase has not been completed.
Solution: Check your email in an hour, our system will automatically send you an email notification from where you will be able to complete your payment process. You can pay by a credit card or select payment by check.
- Your email software placed our confirmation email into a spam folder.
Solution: Please check your spam folder. You can also login to your account (if you have created one) and access your order status information, and download the invoice.
Q: It says that the rosary is sold on the site. Is there a way to get another made.
A: Most our rosaries have unique original design, being offered as limited edition designer rosaries. If a product is sold, it will be not exactly the same because of the unique properties and qualities of semiprecious gemstones, and other parts. Similar rosaries and many other variations are regularly added to our on-line catalog. Please subscribe to receive our updates by e-mail.
Q: What is your return policy?
A: Please view our return policy before ordering.
Q: How long does it take to get my order?
A: All in-stock items generally take 1 business day to process before they are shipped out to the customer.
Shipping time varies depending on method and location. Most of our US and Canadian customers receive orders within 3-5 business days. However, we also offer some items that need to be assembled or manufactured. These items are usually marked as “Made to Order”. In any case, we will notify you if there is any delay.
Q: How do you measure the length of a rosary?
A: Our rosaries are measured if you would hold it at the cross and let it hang and then measure it.